Customer experience design

We design services you need for an excellent customer experience. With us you understand and learn how your services will become essential part of your customers’ routines.

Our customer experience engagement services


How do I design my customers the leading services of tomorrow?

If you want to break away from product orientated business, and be your customer's first choice over and over again, you need to provide the most engaging services in each touchpoint of your customer’s journey.

With service design we find out your customers' expectations and how to exceed them. As a result you get a concrete action plan for the future development and management of services.

What you get

  • + Agile service design and visualised service concept
  • + Business potential and prioritisation of the services
  • + Action plan for systematic development of your services

Our customer examples

Contact Viivi to talk more!

Viivi Lehtonen

Service & Concept Designer

+358 401909153


How do I plan customer care models that steer customer experience?​

If you want to be more efficient in offering service-oriented customer experiences, you should get rid of the manual procesesses and have in place the most impressive customer experience programs in your field.

Let's define together what are the most attractive customer programs for your business. The result is a concrete action plan for the future development and management of sales and marketing automation programs.

What you get

  • + Planning of your sales, marketing and service processes
  • + Customer program prioritization and KPI’s
  • + Action plan for systematic development of customer programs

Our customer examples

Contact Sami to talk more!


How do I adapt technology to support the leading customer experience?

If you want to break the silos of your systems and be the most reliable partner for your customers, you need to choose and design the right technology architecture to support the customer experience. ​

Together we define what kind of customer-oriented architecture is right for your business. As a result you get a roadmap for future architectural development and technology choices.

What you get

  • + Customer experience architecture and integrations design
  • + Business potential and prioritization of technologies
  • + Roadmap for systematic development of your architecture​

Our customer examples

Contact Terho to talk more!

Terho Norja

Chief Technology Officer

+358 504033395

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Our customers